MISTRAS NDT Training Institute LearnCenter -Powered by Taleo Learn


	Online Help updated Feb. 13, 2013

	Need help navigating a course, completing your online training, or are you wondering why your course isn't showing up on your "My Training" page? We took the most common problems new users may encounter and created troubleshooting steps to try. Download and print the "User Issues" document below. *User Issues and Troubleshooting* (click the PDF icon)

	System Requirements
	IE9 Update! IE9 is now fully compatible with the Learn Center Mac Users on Safari 5.1x and Adobe Flash can now take online training. Do not connect via Wi-fi, all computers must be on a wired connection.


	All you really need to view a course is a Computer, High-Speed Internet Access, and Internet Explorer 9 or below! However, if you experience problems you will find detailed specifications below. Many of the courses are presented in multi-media format requiring a sound card and speakers. Please be sure to temporarily disable all pop-up blockers and enable ActiveX from your Internet options when prompted.
	Technical Requirements:
	Computer Type: PC and MAC - Adobe Flash must be available. Check the version of Flash Player at: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html If you are running Flash Player version 10.3.183.5 please request an update with IT. Operating System: Windows 7, Windows XP, Windows Vista, Windows 2000, MAC OS Internet: For viewing the multimedia course we recommend broadband high speed Internet access (LAN/DSL/Cable/Satellite). Wi-Fi connections are not stable and your training efforts may not be recorded in the system. The courses are *not* supported for use with a dial-up Internet connection. Check Your Browser: IE9 or earlier is needed to run the trainings online. Check what version of IE you are using: Launch Internet Explorer, press ALT+H and click "About Internet Explorer." To make sure that Internet Explorer is not blocking pages from the LearnCenter, go to the Tools Menu and select Popup Blocker; select Settings and in the field labeled "Address of website to allow" enter "sla.learn.com." If you are Using Windows XP and encounter problems with playing courses, please see the Windows XP Solution.
	Internet browser settings:
	Microsoft Internet Explorer 9, 8, 7, 6 (including service packs) and Safari 5.1x Allow popups JavaScript and cookies enabled ActiveX controls enabled Secure Mode For privacy settings use “Medium” or “Medium-high” Advanced privacy Settings can help – Override automatic cookie handling and allow session cookies can be allowed. Security Level for Internet – Medium-high Security Level for Local Internet – Medium-high Security Level for Trusted Sites – Medium- high Security Level for Restricted Sites – High Cleaning Browsing History, tools >internet options >delete (under browsing history) >Delete all.. delete files and settings stored by add-ons can be checked. Close the Internet Explorer to clear cookies that are still in memory from current browsing sessions. Setting for Temporary Internet Files should always be set to ‘every time I visit the webpage’ to check for newer versions of stored pages. Software: We make use of Adobe Flash Plug-In technology for animations in some of the courses and Adobe Reader for pdf files. You can download Free versions of each by clicking the icons below: Screen Display Settings: Standard screen 1024x768 Wide screen 1680x1050 Note: If the *Zoom* on your monitor is set to more than 100% you may not see the navigation buttons. Look at the lower right of your monitor and make an adjustment if necessary. Virus/Spyware/Malware Warnings: The MISTRASNDTTrainingInstitute.learn.com is a *trusted site.* However, if you are using a personal home computer or laptop for online training, it is important you install a good antivirus and spyware software. Beware of a "Windows Security Alert" warning of a potential spyware operation. This warning may appear while visiting any website! It is a malicious malware attack. If you Click YES to download the spyware remover you will actually be downloading the malware/virus to your computer. The message contains text such as: "Your computer is making unauthorized copies of your system and internetfiles. Run full scan now to pervent any unauthirised access to your files! Click YES to download spyware remover" All of this is even with the misspelling. DO NOT install or run the scan!